Muscle Relax Massager - Massage Gun

FAQs

ORDER —
Q: How do I order on your website?
A: Simply find the product you want and click the "Add To Cart" button or use the "Buy Now" button. Fill in your shipping and billing information and we will ship your order to you as soon as possible!

Q: Do I need an account to place an order?
A: To place an order, you do not need to create an account. Without creating an account, you can check out as a guest. However, we strongly advise you to register. By creating an account, you may considerably improve your checkout experience and track your order at any time without entering your information.

Q: How can I track my orders?
A: On your account page, you can look up the progress of your order. Once your order is delivered, a tracking link will be issued to you through Email and SMS so that you may follow the rider's path as soon as it leaves our warehouse.

Q: How do I check the status of my order?
A: When placing your order, please allow up to (1 - 3) business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.

Q: How do I create an account?
A: You can create your account in any of the following methods by only entering your information: Using the account button in the website's top-right corner, you can create an account on the checkout page once you've entered all the necessary data. Once you've finished purchasing and checked out, you can also establish an account. You'll have access to this choice on the order confirmation page.

Q: How long does shipping take?
A: Please allow up to 1 day for your order to be processed, and 1 additional day for your order to be shipped. Our fulfillment centers are located around the world. It will typically take about (1 - 3) business days for delivery.

Q: I ordered two products, but I only received one ... what's going on?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry, it's quite normal for you to receive one product a few days before the other.

Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.

Q: Will I be refunded if I cancel or return my orders?
A: All of your orders come with a money-back guarantee from us. After you return your order, you can choose to either get a refund or store credit that you can spend on future purchases from us.

Q: How long will it take to process my refund?
A: According to bank rules, cash refunds can take up to 15 days. The money will be added to your account if you select store credit.

PRODUCT —
Q: What if the product I want to buy is out of stock or the size is unavailable?
A: We try to round the clock to ensure your favorites never go out of stock. If a product is out of stock, you can add it to your wish list, and once the product is restocked, you will be the first to know!

Q: What if I bought a product and it went on sale?
A: We have you covered! You no longer have to worry about buying a product and finding out it has gone on sale just a few days later. If your purchased product goes on sale within seven days of your purchase, we will reimburse the differential amount to you through store credit.

Q: Can I pre-book a product?
A: We are currently not offering to pre-book products.

Q: Does it offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to ensure your best shopping experience. Simply contact us and we'll get back to you! You can always get a free exchange of your product by simply sending it back with the proof of image sent first.

PAYMENT —
Q: What payment options do I have?
A: Currently, we offer the following payment options:
-Credit/Debit Card (We accept all MasterCard and Visa cards)
-Paypal
-PayShopify

Q: Is it safe to use online payment methods?
A: Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data isn't tampered with. Your payment details are not shared with any third party.

Q: What if my online payment fails to process?
A: At times, your bank might temporarily suspend online services for internal maintenance. In case your online payment fails, please call your bank so they can assist you. If there is no issue at your bank's end, don't hesitate to contact us, and we will assist you with the payment process.

Q: How do I redeem store credit?
A: If store credit is assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page. If you are using store credit through a discount code, type in the code on the checkout page, and your invoice amount will be updated.

Shipping Policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from our store you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. We do not hold any responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within (1 - 3) days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order unless otherwise stated. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner. Shipping is offered to the following destinations:

Order processing takes up to (1 - 2) business days before shipment. Delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges incurred.

Priority Shipping & Handling means your order is put at the front of the queue. It will be handled faster from the warehouse and with great care! However, it will not affect the shipping speed itself.